Free tracked shipping over $50 to the United States and worldwide. Here is how and when your hat gets to you.
Free shipping over $50Tracking on every orderRefund if over 30 days
Countries and rates
We ship to the United States and worldwide. Shipping is free on every order over $50. Below $50, tracked shipping costs $4.99.
Ship to
Shipping
Order preparation
Delivery
United States
Free over $50, $4.99 below
1 to 3 business days
7 to 10 business days
Rest of the world
Free over $50, $4.99 below
1 to 3 business days
7 to 10 business days, a few days more for remote areas
Delivery times
Every order is prepared in 1 to 3 business days, then handed to the carrier. Delivery then takes 7 to 10 business days. Weekends and public holidays are not counted. Remote areas can take a few extra days.
The estimated delivery window is shown on every product page and at checkout, before you pay.
Tracking your order
As soon as your hat ships, you receive an email with your tracking number. You can follow your parcel at any time on our Track your order page.
No email after 3 business days? Check your spam folder, then write to us at hello@the-cowboy-hat.com with your order number.
Late, lost or damaged parcels
Late parcel: if your order has not arrived within 30 days of shipping, we refund it in full.
Damaged parcel: tell us within 3 days of delivery, with a photo of the parcel and the hat. We send a replacement or refund you.
Wrong address: write to us as soon as possible. We can change the address until your hat ships.
Shipping questions
When is shipping free?
Shipping is free on every order over $50 to the United States and worldwide. Below $50, tracked shipping costs $4.99.
How long will my hat take to arrive?
Orders are prepared in 1 to 3 business days, then delivered in 7 to 10 business days with tracking.
Do you ship outside the US?
Yes. We ship worldwide, and shipping is free on orders over $50.
Can I change my delivery address?
Yes, as long as your hat has not shipped. Email us your order number and the new address.
Question about a delivery?
Send us your order number and we will check where your hat is.