Changed your mind? You have 14 days after delivery to send back an unworn hat. Here is how it works.
You have 14 days from delivery to return a hat, wherever you live: the United States or anywhere else in the world.
To be accepted, the hat must be unworn, in its original condition and packaging, with no marks, odors or damage.
Return shipping is paid by the customer, unless the hat is faulty or we sent the wrong item. Original shipping was free, so nothing is deducted for it. We recommend a tracked service: we cannot refund a parcel that never reaches us.
Refunds go back to the payment method you used: card, PayPal, Apple Pay or Google Pay. The time it takes to appear depends on your bank.
Want another model or color? Return the first hat and place a new order: it is the fastest way to get your new hat.
If your hat arrives damaged, faulty or is not the one you ordered, write to us within 3 days of delivery with photos. We send a replacement or a full refund, and you pay nothing for the return.
14 days from delivery, wherever your order was shipped.
The customer, unless the hat is faulty or we sent the wrong item. In that case the return costs you nothing.
No. To be accepted, the hat must be unworn and in its original condition and packaging.
Most of our hats have an adjustable cord inside the crown. Tighten or loosen it before deciding to return the hat.
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